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Once a deposit or partial/full payment has been made, cancellations will only be accepted in writing. Cancellation terms will be applied based on the date that the written cancellation is received and if travel insurance was purchased. All deposits are non-refundable after initial submission. 55 days prior to departure date 50% of the price per person is non-refundable.29 days prior to departure date 75% of the price per person is non-refundable.14 days prior to departure date 100% of the price per person is non-refundable. All trip packages must be paid in full 77 days prior to the trip departure date. Failure to complete your payment may result in the cancellation of your trip without refund. Additionally, once tickets are issued the ticket value is non-refundable (unless travel insurance covers cancellations). Requests for a refund must be in writing (e-mail to Phone calls cannot be used as a form of cancellation. Refunds will be issued within 30 to 60 days of receipt of written notice. No changes of names or substitutions are permitted. No refund or cancellation fees will be waived due to death or sickness.